Order support

I’ve tried to reset my password but haven’t received the reset email — what should I do?

If you haven’t received the password reset email, try the following: Che...

08 July 2025 21:18

How can I reset the password on my account?

Go to the Account Login page and click on “Forgot your password?” Enter ...

08 July 2025 21:17

Can I change the delivery address on my order?

If your order hasn’t been packed or shipped yet, we may be able to updat...

08 July 2025 21:10

My parcel is missing or hasn’t arrived — what should I do?

If your parcel hasn’t arrived within the expected delivery time, first c...

08 July 2025 21:09

My order has arrived with missing items — what should I do?

First off, we’re really sorry if something’s missing from your delivery....

08 July 2025 21:07

How long does it take to get a refund?

Once we’ve received and inspected the returned item, refunds are usually...

08 July 2025 21:00

What’s your return policy?

You’ve got 30 days from delivery to return items in original condition. ...

03 July 2025 08:19

I haven’t received my tracking email — what should I do?

Check your spam or junk folder first. Still missing? Drop us a message w...

03 July 2025 08:18

How can I track my order?

As soon as your order ships, you'll receive a tracking link by email. Yo...

03 July 2025 08:15