Once we’ve received and inspected the returned item, refunds are usually processed within 2–3 working days. You’ll receive a confirmation email once the refund has been issued.
Depending on your payment method, it may take a few extra days for the funds to appear in your account.
For full details, please see our Refund & Returns Policy.
Articles in this section
- I’ve tried to reset my password but haven’t received the reset email — what should I do?
- How can I reset the password on my account?
- Can I change the delivery address on my order?
- My parcel is missing or hasn’t arrived — what should I do?
- My order has arrived with missing items — what should I do?
- How long does it take to get a refund?
- What’s your return policy?
- I haven’t received my tracking email — what should I do?
- How can I track my order?