If your parcel hasn’t arrived within the expected delivery time, first check the tracking link we emailed you when your order was dispatched. Sometimes couriers experience delays or mark parcels as delivered slightly ahead of time.
If tracking shows no progress or you're concerned it's gone missing, contact us straight away with your order number. We’ll investigate with DHL and keep you updated throughout the process.
Rest assured, we’ll do everything we can to resolve it quickly — whether that means locating the parcel, sending a replacement, or arranging a refund.
Articles in this section
- I’ve tried to reset my password but haven’t received the reset email — what should I do?
- How can I reset the password on my account?
- Can I change the delivery address on my order?
- My parcel is missing or hasn’t arrived — what should I do?
- My order has arrived with missing items — what should I do?
- How long does it take to get a refund?
- What’s your return policy?
- I haven’t received my tracking email — what should I do?
- How can I track my order?