If you haven’t received the password reset email, try the following:
- Check your spam or junk folder — it often ends up there.
- Make sure you're using the same email address linked to your account.
- Wait a few minutes — sometimes there’s a slight delay in delivery.
If it’s still not showing up, contact us and we’ll help you reset your password manually or confirm which email is associated with your account.
Articles in this section
- I’ve tried to reset my password but haven’t received the reset email — what should I do?
- How can I reset the password on my account?
- Can I change the delivery address on my order?
- My parcel is missing or hasn’t arrived — what should I do?
- My order has arrived with missing items — what should I do?
- How long does it take to get a refund?
- What’s your return policy?
- I haven’t received my tracking email — what should I do?
- How can I track my order?