If your order hasn’t been packed or shipped yet, we may be able to update the delivery address — just contact us as soon as possible.
Once your parcel has been processed and the DHL label has been created, we can’t make changes, as it’s already in the courier’s system. At that point, you may still be able to manage your delivery via the DHL tracking link, depending on your local DHL service options.
Articles in this section
- I’ve tried to reset my password but haven’t received the reset email — what should I do?
- How can I reset the password on my account?
- Can I change the delivery address on my order?
- My parcel is missing or hasn’t arrived — what should I do?
- My order has arrived with missing items — what should I do?
- How long does it take to get a refund?
- What’s your return policy?
- I haven’t received my tracking email — what should I do?
- How can I track my order?