First off, we’re really sorry if something’s missing from your delivery.
Please double-check the packaging, including any smaller boxes or protective wrapping — sometimes items are packed separately for protection. If you’re sure something’s missing, get in touch with us straight away.
Include your order number and let us know what’s missing, and we’ll sort it out as quickly as possible.
We aim to resolve these issues promptly and fairly — whether that means shipping a replacement or arranging a refund.
Articles in this section
- I’ve tried to reset my password but haven’t received the reset email — what should I do?
- How can I reset the password on my account?
- Can I change the delivery address on my order?
- My parcel is missing or hasn’t arrived — what should I do?
- My order has arrived with missing items — what should I do?
- How long does it take to get a refund?
- What’s your return policy?
- I haven’t received my tracking email — what should I do?
- How can I track my order?