Placing an order

I’m having trouble making a payment — what should I do?

If your payment isn’t going through, here are a few things to check: L...

16 July 2025 17:18

How much does delivery cost?

Delivery costs are calculated automatically at checkout based on your lo...

09 July 2025 21:17

How do I book my bike in for a fitting with you?

Check our View Only Fitting Calendar here https://abikething.com/fitting...

09 July 2025 21:17

Can I build a custom D7 Pro lighting bundle with additional lights like the DL2 and SoundBomb?

Absolutely — and we can help you put together the perfect setup for your...

23 July 2025 08:19

I need help placing an order — what do I do?

We’re happy to help! If you're not sure what fits your bike or how to bu...

08 July 2025 21:15

Do you offer to price match?

We don’t have a formal price match policy, but if you’ve seen the same p...

08 July 2025 21:13

Will I get additional import tax costs if I order from outside the UK?

Yes — if you’re ordering from outside the UK, your parcel will be shippe...

08 July 2025 21:11

My order has arrived with damaged items — what should I do?

We’re really sorry to hear that something arrived damaged. Please take c...

08 July 2025 21:08

Can I check if you have stock of a specific item?

Yes — we display live stock levels on our website and do our best to kee...

08 July 2025 21:06

Why can’t I find a specific item I’m looking for?

Start by using the search bar at the top of the site — just type in what...

08 July 2025 21:05

I’m getting an error when applying my coupon code — what should I do?

First, double-check that the code is entered exactly as given — they’re ...

08 July 2025 21:04

How do I apply my Coupon code?

You can enter your Coupon code during checkout — just look for the field...

08 July 2025 21:03

Do you deliver outside of the UK?

Yes, we ship worldwide using DHL Express. Whether you're in Europe, the ...

08 July 2025 21:01

Can I amend or cancel my order?

If your order hasn’t been packed or shipped yet, we’ll do our best to he...

08 July 2025 20:59

Which courier service do you use?

We use DHL for all deliveries, both in the UK and internationally. Our s...

08 July 2025 20:59

How much do you charge for fitting?

We generally allocate the entire day to each customer so there's no pres...

03 August 2026 13:24

How long does shipping take?

UK orders typically arrive next working day. International orders vary b...

03 July 2025 08:16

Can I pick up my order instead of having it shipped to me?

Yes, you can pick up your order in person. When you go through checkout,...

16 July 2025 17:25