We’re really sorry to hear that something arrived damaged.
Please take clear photos of the damaged item(s), the packaging, and the shipping label, then contact us as soon as possible with your order number and the details. This helps us raise it quickly with DHL and get things sorted on your behalf.
Depending on the situation, we’ll either send a replacement or issue a refund — whatever’s most appropriate.
Articles in this section
- I’m having trouble making a payment — what should I do?
- How much does delivery cost?
- How do I book my bike in for a fitting with you?
- Can I build a custom D7 Pro lighting bundle with additional lights like the DL2 and SoundBomb?
- I need help placing an order — what do I do?
- Do you offer to price match?
- Will I get additional import tax costs if I order from outside the UK?
- My order has arrived with damaged items — what should I do?
- Can I check if you have stock of a specific item?
- Why can’t I find a specific item I’m looking for?