If your order hasn’t been packed or shipped yet, we’ll do our best to help. Just contact us as soon as possible.
Once your parcel has been processed and the DHL label has been generated, we’re unable to make changes or cancel it — at that point it’s already in the system and on its way.
Articles in this section
- I’m having trouble making a payment — what should I do?
- How much does delivery cost?
- How do I book my bike in for a fitting with you?
- Can I build a custom D7 Pro lighting bundle with additional lights like the DL2 and SoundBomb?
- I need help placing an order — what do I do?
- Do you offer to price match?
- Will I get additional import tax costs if I order from outside the UK?
- My order has arrived with damaged items — what should I do?
- Can I check if you have stock of a specific item?
- Why can’t I find a specific item I’m looking for?