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Product support

My bike isn’t compatible with an ezCAN or CANsmart — what are my options?
If we don't currently offer a Hex ezCAN or DENALI CANsmart controller th...
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Understanding the Chigee AIO Range (AIO-5 & AIO-6)
Chigee's AIO range has evolved quickly — and with it, so have the questi...
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Why is there condensation inside my Ammo Guard?
Some customers notice condensation forming inside the Ammo Guard lens, e...
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How long is the warranty on parts?
All products we sell come with a minimum 12-month manufacturer’s warrant...
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Can you recommend someone to install the gear for me?
We’re pretty strict about this—we only do our own installations. Over th...
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Can I return something even if I’ve fitted it?
If the product shows signs of use or installation, it may not qualify fo...
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One of my lights isn’t working - what should I do?
First, check connections and fuse ratings on the controller. If everythi...
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What’s the difference between D3 and D3 TriOptic?
The D3 Spot is a powerful long-range beam, while the D3 TriOptic include...
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Will Denali D7 Pro lights fit on my BMW R1300GSA?
Yes! The Denali D7 Pros are a perfect match for the R1300GSA when paired...
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Can I use the HEX ezCAN and Denali CANsmart together?
Either controller has 4 circuits. If you need to run more accessories an...
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My lights aren't turning on after installing the ezCAN—what should I check?
First, double-check the fuse size on each circuit. Then verify that you’...
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How do I connect my HEX ezCAN to my Motorbike?
Connect the ezCAN to your bike’s CAN bus using the supplied connector (u...
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